DevOps & Managed Services

We analyse your API landscape and optimise operations to give you the best value from your current spend, cutting costs and increasing efficiency.

We offer three levels of support to meet different business needs:

8x5 Support: This option provides assistance during standard business hours, 8 hours a day, 5 days a week. It’s ideal for organisations that operate within regular working hours and don't typically require assistance outside of these times. With 8x5 support, we handle non-critical issues and scheduled maintenance, ensuring smooth operation during business hours. on-call

24x7 Support: This support level is available around the clock, 24 hours a day, 7 days a week. It's designed for organisations that require immediate help at any time, making it suitable for critical operations or services that must be continuously available. With 24x7 support, our team can respond to urgent issues as they arise, reducing downtime and addressing high-priority incidents promptly.

16*5 Support: This support level is available during the EU and US standard business timings of 5 days in a week. Our team will be available and respond to the issues happens during this time.

Our flexible support model helps clients choose the coverage that aligns with their operational needs, ensuring they have the right level of support for both standard and mission-critical environments.

We create the custom Dashboards and it will provide a centralised view of system and application health, displaying real-time data on performance, uptime, and resource utilisation. They help identify issues early, facilitate quick troubleshooting, and support informed decision-making by visualising key metrics in an accessible format.

We offers the Monitoring in DevOps involves tracking the performance and availability of applications, infrastructure, and systems. It provides real-time insights into health, usage, and potential issues, allowing teams to respond proactively to incidents, maintain uptime, and improve user experience.

Monitoring dashboards often display metrics such as CPU usage, memory consumption, network latency, disk I/O, error rates, and application response times. Additionally, they can show user activity metrics, API response times, and other KPIs relevant to the application's health and performance.

These are the softwares or tools used in the daily DevOps activities: GitHub, Jenkins, Maven, SonarQube, Dependency-check, ELK, Dynatrace, MindX properietry tools and other custom shell scripts.

Many tasks in DevOps can be automated, including code integration, testing, deployment, system monitoring, and configuration management. Automating these activities speeds up the development lifecycle and ensures that processes are executed consistently and reliably.

Certificates typically need renewal every one to two years, depending on their type and security requirements. Regular renewal ensures that cryptographic standards remain current and prevents expired certificates, which could compromise data security and system integrity.

We use an automation job to track certificate expiry dates, alerting us well in advance of upcoming renewals. This automation ensures that we avoid service disruptions and maintain secure communication by renewing certificates before they expire.

We do perform patching activity, once in a month typically in the first week of month. Where we will apply the patches to all the softwares used in the PROD env. We do apply the patches released in the previous month (current month-1) mechanism for safe and secure. We will also upgrade the softwares if the patch is not avialble and they released the new version of software. This activity will be done by DevOps post implementing and monitoring the pre-production environment for few days.

These patch activities help ensure that all systems and applications are secure, up-to-date, and protected against known vulnerabilities. Regular patching reduces the risk of cyberattacks, improves system stability, and enhances overall performance by keeping software aligned with the latest updates from vendors. Server upgrades on need basis

We follow automatic deployment process by using the CI/CD pipeline with multiple tools to deploy the application to the servers.

We use to generate reports by using automation jobs and below are the three reportings which we will send to client.

Daily Report: There was a automated job which will run daily and provided the consolidated report containing the servers health, CPU usuage, Instances/Softwraes status, Count of exception/errors of each API, Waiting/stuck files and disk usuage related information

Weekly Report: This report was generated by automated job on a weekly basis which typically will run on Every thursday containing consolidated information related to

Volume of transactions for each end point of the Application, Count of exceptions/errors of each API, Certificates which are going to expire in the next 30 days.

monthly report: This report was generated by an automated job on a montly basis which typically will run on the 1st of every month containing the consolidated information related to Volume of transactions for each end point of the application and Count of exceptions/errors of each API.